Are you committed to providing the best customer service? Do you enjoy working with people? If your answer to these questions is yes, then our program in Hospitality Business Management is your ticket into the exciting Hospitality industry!  With the successful completion of our specialized program, students gain industry-specific knowledge and training necessary for a career in Hospitality Business Management.

Our program equips you with a strong understanding of marketing and management principles associated with lodging and restaurant operations, and best-practices within the Hospitality industry. Through academic and hands-on training ABM College will provide you with the necessary workplace skills to succeed in your new career. We help students prepare for the workplace through resume building resources, interview workshops, and a mandatory two week practicum.

Diploma

Hospitality Management

36 Weeks

Course Duration

Calgary

Program Offered In

Admission Requirements

Standard Admission

Students must meet ONE of the following criteria:

  • Alberta High School Diploma, verified by transcript, or other Canadian province equivalent, OR
  • General Equivalency Diploma (GED), AND
  • Successful interview with College Administration to validate academic interest, goals, communication skills and expectations.

Mature Admission

Students must meet ALL of the following criteria:

  • At least 18 years of age prior to admission.
  • Out of school for two years.
  • Successful result on ABM College Entrance Exam (Scholastic Wonderlic) with a score of 15 or higher. This entrance exam assesses the student's aptitude and current level of English literacy, numeracy skills and logic.
  • Successful interview with College Administration to validate academic interest, goals, communication skills and expectations.

34 Weeks of in-class academic and computer lab instruction – Approximately 680 hours

Program Outline

  • Special Events & Conventions
  • Food and Beverage Management, Service, and Safety
  • Management of Housekeeping
  • Management of Facilities and Resorts
  • Hospitality Marketing
  • Career development through employment seminars, interview workshops and on-campus resume advisors
  • Proficiency in Microsoft Office (Word, Excel, Access, Outlook, and PowerPoint)
  • Industry specific instruction through courses such as First Aid and CPR, hospitality marketing, front desk management, human resources and facilities management, food and beverage service and hotel computer systemsq

Method of Learning

  • Self Directed
  • Online/Computer
  • Traditional Lecture

Entry-Level Duties

  • Management: advise housekeeping, resolve customer complaints and assign rooms and rates
  • Communications: promote and sell guest rooms while providing information about services available at the hotel/resort and in the community, answer phones, take messages, record guest comments, handle guest mail and respond to reservation inquiries
  • Processing Payments: receive client payment for accounts, review client accounts and balance cash accounts
  • Customer Service: welcome and register guests, order taxis for guests, provide information about local events and attractions and respond to special requests

For further information about our Hospitality Management program please contact an ABM College admissions counsellor.

Diploma Program | Offered in Calgary

Are you committed to providing the best customer service? Do you enjoy working with people? If your answer to these questions is yes, then our program in Hospitality Business Management is your ticket into the exciting Hospitality industry!  With the successful completion of our specialized program, students gain industry-specific knowledge and training necessary for a career in Hospitality Business Management. 

Our program equips you with a strong understanding of marketing and management principles associated with lodging and restaurant operations, and best-practices within the Hospitality industry. Through academic and hands-on training ABM College will provide you with the necessary workplace skills to succeed in your new career. We help students prepare for the workplace through resume building resources, interview workshops, and a mandatory two week practicum.

34 Weeks of in-class academic and computer lab instruction – Approximately 680 hours

Program Outline

  • Special Events & Conventions
  • Food and Beverage Management, Service, and Safety
  • Management of Housekeeping
  • Management of Facilities and Resorts
  • Hospitality Marketing
  • Career development through employment seminars, interview workshops and on-campus resume advisors
  • Proficiency in Microsoft Office (Word, Excel, Access, Outlook, and PowerPoint)
  • Industry specific instruction through courses such as First Aid and CPR, hospitality marketing, front desk management, human resources and facilities management, food and beverage service and hotel computer systemsq

Method of Learning

  • Self Directed
  • Online/Computer
  • Traditional Lecture

Entry-Level Duties

  • Management: advise housekeeping, resolve customer complaints and assign rooms and rates
  • Communications: promote and sell guest rooms while providing information about services available at the hotel/resort and in the community, answer phones, take messages, record guest comments, handle guest mail and respond to reservation inquiries
  • Processing Payments: receive client payment for accounts, review client accounts and balance cash accounts
  • Customer Service: welcome and register guests, order taxis for guests, provide information about local events and attractions and respond to special requests

Job Opportunities

  • Customer Service Representative
  • Front Desk Supervisor
  • Concierge
  • Motel Operations Manager
  • Food and Beverage Service Manager
  • Convention and Special Events Manager
  • Resort and Spa Manager

 

Admission Requirements

Standard Admission

Students must meet ONE of the following criteria:

  • Alberta High School Diploma, verified by transcript, or other Canadian province equivalent, OR
  • General Equivalency Diploma (GED), AND
  • Successful interview with College Administration to validate academic interest, goals, communication skills and expectations.

Mature Admission

Students must meet ALL of the following criteria:

  • At least 18 years of age prior to admission.
  • Out of school for two years.
  • Successful result on ABM College Entrance Exam (Scholastic Wonderlic) with a score of 15 or higher. This entrance exam assesses the student's aptitude and current level of English literacy, numeracy skills and logic.
  • Successful interview with College Administration to validate academic interest, goals, communication skills and expectations.

For further information about our Hospitality Management program please contact an ABM College admissions counsellor.

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