Help Desk Analyst Diploma Online Program
Delivery Method
Online, In-person or Hybrid
Program Duration
53 Weeks Total
Practicum Duration
4 Weeks
Program Schedule
Evening
Next Start Dates
Mar 16 & Apr 13, 2026
Help Desk Analyst
Diploma Summary
ABM College’s Help Desk Analyst Diploma Online is your gateway to a successful IT career. Our program equips students with the necessary technical support strategies to excel in call centres or online tech support centres. Its comprehensive curriculum covers everything from responding to inquiries, assessing problems with equipment and applications, to effectively resolving issues for users. With customer service and communication training, you will also develop essential interpersonal skills that are crucial for thriving as a help desk analyst. The program culminates in a 4-week practicum placement, where students gain valuable real-world experience, making them highly sought-after professionals in the industry. Don't just dream about your career in tech, make it a reality with the Help Desk Analyst Diploma Program.
Our 53-week Help Desk Analyst Diploma program helps students gain skills and experience they need to succeed in a fast-paced industry that demands quick and efficient IT support. Students learn technical support strategies, customer service and communication skills, and problem-solving techniques.
Help Desk Analyst
Course Highlights
Course Highlights
- Prepares students for work in settings such as call centers or online tech support centers, where they can provide speedy and effective help desk support to customers.
- Graduates can start their careers as IT professionals in just 53 weeks.
- Students learn how to provide professional technical support, troubleshoot issues or errors, and give solutions for common technological problems.
- Covers problem-solving for servers, computers, printers, and software programs like Windows.
- Through a 4-week practicum placement, students gain hands-on experience in real office settings.
Career Opportunities
| Role | Work Setting | Key Duties |
|---|---|---|
| Help Desk Analyst / IT Support Analyst | Corporate IT departments, managed IT service providers (MSPs), government agencies, financial institutions, universities | Respond to and resolve Tier 1 and Tier 2 support tickets; troubleshoot hardware, software and OS issues; document solutions in ticketing systems |
| Technical Support Specialist | Technology companies, SaaS providers, telecommunications firms, cloud service providers | Assist end users via phone, email, and remote tools; diagnose software and connectivity issues; escalate complex problems to senior IT staff |
| IT Department Assistant | Mid-to-large enterprises, healthcare organizations, post-secondary institutions, retail chains | Support IT team with hardware setup and maintenance; manage user accounts and access; assist with software installations and OS deployments |
| Desktop Support Technician | Corporate offices, government departments, school boards, logistics and manufacturing companies | Configure and maintain Windows workstations and mobile devices; manage hardware upgrades; support users with peripherals and printing systems |
| Service Desk Technician | Managed security service providers (MSSPs), IT outsourcing firms, call centres, large multi-site organizations | Monitor and manage service desk queues; follow ITIL-aligned processes; maintain SLA compliance; support remote and on-site users |
| Network Support Technician | Internet service providers (ISPs), corporate IT teams, telecommunications companies, SMBs | Support basic network infrastructure; troubleshoot connectivity and VPN issues; assist with router, switch, and wireless access point configuration |
| Online / Remote Tech Support Specialist | Tech support outsourcing firms, software vendors, e-commerce companies, remote-first organizations | Deliver remote support via chat, phone, and screen-sharing tools; guide users through software troubleshooting; manage escalations and knowledge base updates |
Salary Range
Help Desk Analyst Diploma Information Kit
This kit includes important details on the Help Desk Analyst Diploma program at ABM College.
Help Desk Analyst Information Kit
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Course Curriculum
Admissions Requirements
Student Recommendations of ABM College
I loved every minute of going to ABM College, I felt they prepared me so well for my course and for what's to come after graduation. I could not be happier with my education and now my successful career as a Health Care Aide.Kelly Reis, Alberta- ABM College helped me to pursue my dream job. At first, I was hesitant because I thought doing classes online is not so easy. But they have flexible hours to attend so working students can choose a time to work with your schedule. All instructors are very approachable and staff are very accommodating. A great school that I will not forget.Bhing Sayson-Cuadra, Saskatchewan
- I studied the Diploma program in Business Administration and graduated May 2022. The teachers I had were all amazing! They are very good at what they do and help us as much as they can. They share their knowledge and experiences and help the students in every way.Emma Rose Lontoc, Alberta
- I studied Medical Office Assistant & Unit Clerk at ABM College. The decision was difficult for me in my 40’s with kids and work, but I had great experience with online lessons. Thanks to my Instructors for always supporting and helping me. A good decision to study at ABM College.Rafaela Goyena, Alberta
- Being a student of theMedical Office Assistant and Unit Clerkprogram was a great platform to change my career in the medical field. As I finished my studies, a lot of opportunities opened up to me to work as a unit clerk in the Saskatchewan Health Region.Cheryle Pascua, Saskatchewan
- Highly recommend it for professionals who need to upgrade their skills. I took the Digital Marketing Diploma and really liked it. It helped me increase my skills and build up my confidence. Teachers and staff were all very kind and helpful.Marlene Rados, Alberta
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