Online / In-person / Combination

53 Weeks

Evening

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Program Overview

Admission Requirements

Information Kit

Student Testimonials

Readiness Quiz

Diploma Summary

ABM College’s Help Desk Analyst Diploma in Calgary is your gateway to a successful IT career. Our program equips students with the necessary technical support strategies to excel in call centres or online tech support centres. Its comprehensive curriculum covers everything from responding to inquiries, assessing problems with equipment and applications, to effectively resolving issues for users. With customer service and communication training, you will also develop essential interpersonal skills that are crucial for thriving as a help desk analyst. The program culminates in a 4-week practicum placement, where students gain valuable real-world experience, making them highly sought-after professionals in the industry. Don't just dream about your career in tech, make it a reality with the Help Desk Analyst Diploma Program.

Our 53-week Help Desk Analyst Diploma program helps students gain skills and experience they need to succeed in a fast-paced industry that demands quick and efficient IT support. Students learn technical support strategies, customer service and communication skills, and problem-solving techniques.

Help Desk Analyst

Diploma Highlights

Prepares students for work in settings such as call centers or online tech support centers, where they can provide speedy and effective help desk support to customers.

Graduates can start their careers as IT professionals in just 53 weeks.

Students learn how to provide professional technical support, troubleshoot issues or errors, and give solutions for common technological problems.

Covers problem-solving for servers, computers, printers, and software programs like Windows.

Through a 4-week practicum placement, students gain hands-on experience in real office settings.

Career Opportunities

Help Desk Analyst

Technical Support

I.T. Department Assistant

Online Tech Support

Call Centre Specialist

Salary Range

Help Desk Analyst Course Curriculum

In this module, students will configure device operating systems, including Windows, Mac, Linux, Chrome OS, Android and iOS and administer client-based as well as cloud-based (SaaS) software. Troubleshoot and problem solves core service and support challenges while applying best practices for documentation, change management, and scripting, support basic IT infrastructure and networking, Configure and support PC, mobile and IoT device hardware.

Students learn network technologies, media and topologies, installation and configuration, management, and security. This module will also cover internet utilities, ports and protocols, connection devices, network models, TCP/IP, DNS and URLs. The students will learn network troubleshooting and local networks (LANs), wide area networks (WANs), the internet and all of the hardware and software they will use in the industry.

Fundamentals of Database In this module , students will learn about the fundamental concepts necessary for designing, using, and implementing database systems and database applications. Database management systems are essential for businesses because they offer an efficient way of handling large amounts and multiple types of data. The ability to access data efficiently allows companies to make informed decisions quicker.The students will learn SQL, a domain-specific language used in programming and designed for managing data held in a relational database management system (RDBMS), or for stream processing in a relational data stream management system.

Microsoft Office is a suite of applications designed to help with productivity and completing common tasks on a computer. Students will learn the skills to create and edit documents containing text and images, work with data in spreadsheets and databases, and create presentations and posters. Learning Microsoft Office has significant benefits for the daily workflow, productivity, and career possibilities. Microsoft Office skills are indispensable across a plethora of industries and professions, and give students an advantage in the workplace.Students will learn intermediate level Word,Excel ,Powerpoint and Access applications in this module.

Admissions Requirements

Help Desk Analyst Diploma Information Kit

This kit includes important details on the Help Desk Analyst Diploma program at ABM College.

Help Desk Analyst Information Kit

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Student Recommendations of ABM College

I loved every minute of going to ABM College, I felt they prepared me so well for my course and for what's to come after graduation. I could not be happier with my education and now my successful career as a Health Care Aide.

Kelly Reis, Alberta
ABM College helped me to pursue my dream job. At first, I was hesitant because I thought doing classes online is not so easy. But they have flexible hours to attend so working students can choose a time to work with your schedule. All instructors are very approachable and staff are very accommodating. A great school that I will not forget.

Bhing Sayson-Cuadra, Saskatchewan
Deborah Cheesman
I studied the Diploma program in Business Administration and graduated May 2022. The teachers I had were all amazing! They are very good at what they do and help us as much as they can. They share their knowledge and experiences and help the students in every way.

Emma Rose Lontoc, Alberta
Erlinda Harn
I studied Medical Office Assistant & Unit Clerk at ABM College. The decision was difficult for me in my 40’s with kids and work, but I had great experience with online lessons. Thanks to my Instructors for always supporting and helping me. A good decision to study at ABM College.

Rafaela Goyena, Alberta
Ian Morales
Being a student of theMedical Office Assistant and Unit Clerkprogram was a great platform to change my career in the medical field. As I finished my studies, a lot of opportunities opened up to me to work as a unit clerk in the Saskatchewan Health Region.

Cheryle Pascua, Saskatchewan
Highly recommend it for professionals who need to upgrade their skills. I took the Digital Marketing Diploma and really liked it. It helped me increase my skills and build up my confidence. Teachers and staff were all very kind and helpful.

Marlene Rados, Alberta