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53 Weeks

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Help Desk Analyst
Diploma Summary

Start your journey toward a rewarding IT career with ABM College’s Help Desk Analyst Diploma in Calgary. This comprehensive program is designed to provide students with the technical skills and customer service expertise needed to thrive in call centres or online tech support environments. From troubleshooting hardware and software issues to resolving user problems, students will gain hands-on experience in delivering effective technical support. The program also includes customer service and communication training, ensuring graduates excel in interpersonal skills vital for success as a help desk analyst. A 4-week practicum placement rounds out the program, giving students valuable industry experience to boost their resumes.

This 53-week program equips students with the knowledge and practical skills necessary to meet the demands of a fast-paced IT industry. From mastering technical support strategies to learning problem-solving techniques, graduates are well-prepared to enter the workforce with confidence.

Help Desk Analyst
Course Highlights

Develop the skills to succeed in tech support roles, including troubleshooting and resolving IT issues.

Prepare for positions in call centres or online support centres, where quick and effective solutions are essential.

Gain expertise in supporting servers, computers, printers, and software like Windows.

Learn vital communication and customer service techniques for professional IT roles.

Complete a 4-week practicum placement to gain hands-on experience in real-world office settings.

Career Opportunities

Help Desk Analyst

Technical Support

I.T. Department Assistant

Online Tech Support

Call Centre Specialist

Salary Range

Help Desk Analyst Course Curriculum

In this module, students will configure device operating systems, including Windows, Mac, Linux, Chrome OS, Android and iOS and administer client-based as well as cloud-based (SaaS) software. Troubleshoot and problem solves core service and support challenges while applying best practices for documentation, change management, and scripting, support basic IT infrastructure and networking, Configure and support PC, mobile and IoT device hardware.

Students learn network technologies, media and topologies, installation and configuration, management, and security. This module will also cover internet utilities, ports and protocols, connection devices, network models, TCP/IP, DNS and URLs. The students will learn network troubleshooting and local networks (LANs), wide area networks (WANs), the internet and all of the hardware and software they will use in the industry.

Fundamentals of Database In this module , students will learn about the fundamental concepts necessary for designing, using, and implementing database systems and database applications. Database management systems are essential for businesses because they offer an efficient way of handling large amounts and multiple types of data. The ability to access data efficiently allows companies to make informed decisions quicker.The students will learn SQL, a domain-specific language used in programming and designed for managing data held in a relational database management system (RDBMS), or for stream processing in a relational data stream management system.

Microsoft Office is a suite of applications designed to help with productivity and completing common tasks on a computer. Students will learn the skills to create and edit documents containing text and images, work with data in spreadsheets and databases, and create presentations and posters. Learning Microsoft Office has significant benefits for the daily workflow, productivity, and career possibilities. Microsoft Office skills are indispensable across a plethora of industries and professions, and give students an advantage in the workplace.Students will learn intermediate level Word,Excel ,Powerpoint and Access applications in this module.

Admissions Requirements

Help Desk Analyst Diploma Information Kit

This kit includes important details on the Help Desk Analyst Diploma program at ABM College.

Help Desk Analyst Information Kit

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Student Recommendations of ABM College

I loved every minute of going to ABM College, I felt they prepared me so well for my course and for what's to come after graduation. I could not be happier with my education and now my successful career as a Health Care Aide.

Kelly Reis, Alberta
ABM College helped me to pursue my dream job. At first, I was hesitant because I thought doing classes online is not so easy. But they have flexible hours to attend so working students can choose a time to work with your schedule. All instructors are very approachable and staff are very accommodating. A great school that I will not forget.

Bhing Sayson-Cuadra, Saskatchewan
Deborah Cheesman
I studied the Diploma program in Business Administration and graduated May 2022. The teachers I had were all amazing! They are very good at what they do and help us as much as they can. They share their knowledge and experiences and help the students in every way.

Emma Rose Lontoc, Alberta
Erlinda Harn
I studied Medical Office Assistant & Unit Clerk at ABM College. The decision was difficult for me in my 40’s with kids and work, but I had great experience with online lessons. Thanks to my Instructors for always supporting and helping me. A good decision to study at ABM College.

Rafaela Goyena, Alberta
Ian Morales
Being a student of theMedical Office Assistant and Unit Clerkprogram was a great platform to change my career in the medical field. As I finished my studies, a lot of opportunities opened up to me to work as a unit clerk in the Saskatchewan Health Region.

Cheryle Pascua, Saskatchewan
Highly recommend it for professionals who need to upgrade their skills. I took the Digital Marketing Diploma and really liked it. It helped me increase my skills and build up my confidence. Teachers and staff were all very kind and helpful.

Marlene Rados, Alberta

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Latest News & Blogs

September 19, 2024 in

Technology

Help Desk Analyst Diploma in Calgary

Program Overview

Help Desk Analyst
Diploma Summary