Dental Office Administration Diploma in Calgary - ABM College

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Program Overview

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Course Curriculum

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Dental Office Administration
Diploma Summary

The Dental Office Administration Diploma in Calgary from ABM College is a comprehensive program designed to equip students with the skills and expertise necessary to excel as Dental Office Administrators. Calgary’s vibrant healthcare sector provides ample opportunities for graduates to step into rewarding roles in dental clinics and offices. Through detailed training in healthcare communication, medical terminology, and dental office procedures, students are well-prepared to make a positive impact in this essential field.

The program combines classroom instruction with hands-on experience, including a practicum placement, to help students develop the confidence and practical knowledge needed for success. By completing this program, graduates are ready to thrive in a professional dental environment.

Dental Office Administration
Course Highlights

Develop essential management skills to ensure the smooth operation of dental offices, including patient scheduling, record management, and charting in clinical settings.

Gain proficiency in dental software applications and commonly used tools like Microsoft Word, Excel, PowerPoint, and Outlook.

Master dental-specific and general medical terminology, improving your ability to communicate effectively in a healthcare setting.

Acquire in-depth knowledge of dental financial management, including billing, bookkeeping, and insurance processes.

Enhance your career prospects by applying your knowledge in a hands-on practicum placement, designed to build your skills and confidence as you prepare to enter Calgary’s growing dental field.

Career Opportunities

Dental Office Administrator

Dental Office Receptionist

Salary Range

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Dental Office Administration Course Curriculum

This course introduces students to word processing with Microsoft Word. Relying heavily on a practical training approach, students learn by doing skills-based simulations, training and assessments. Learners will focus on the core features of Microsoft Word such as proper document formatting, organization and editing using the tools and features of the ribbon. The course will then continue with more advanced topics such as working with tables, lists, objects, templates, footnotes, endnotes and mail merges. Students will also explore the collaboration features that allow users to share and collaborate on documents through the use of track changes, sharing and reviewing.

Relying heavily on a hands-on practical training approach, students learn by doing skills based simulations, training and assessments in Microsoft Excel. The course starts with an overview of spreadsheets and how to use the common features and functions of Microsoft Excel. The course then focuses on the core features of Microsoft Excel where students learn how to enter and format data and use the various functions and formulas to manage and manipulate data. The course continues with more advanced topics such as performing quantitative analysis with logical, lookup and various mathematical and financial functions. Depicting data visually is an important feature of Excel. Students will learn how to work with charts in Excel to produce a variety of different charts based on data housed in a spreadsheet. Finally, students will learn to handle large volumes of data with datasets and tables.

This Introduction to PowerPoint training class is designed for students who are interested in learning the fundamentals needed to create and modify basic presentations using Microsoft Office PowerPoint. Students will explore the PowerPoint environment and create a presentation by formatting text on slides to enhance clarity and add graphical objects to a presentation and modify them. Students will also add tables and charts to a presentation in order to present data in a structured form and then finalize a presentation.

Medicine, like other professions, has its own language. Students will learn to work with the specialized terminology of medicine, including the pronunciation and spelling of terms to describe medical circumstances and situations. Students will learn through descriptions, illustrations, and exercises to identify the major anatomical features and systems of the body and the common pathologies, which can adversely affect these systems.

This course presents complete and accurate coverage of the basic skills needed to perform effectively as a Dental Office Manager and will provide students with the knowledge and skills related to dental reception procedures. Topics will include the daily routines and tasks of an office, telephone, developing client communication skills and the basic steps in filing. Students will practise appointment management and establish continuing-care systems. This course will also teach students various formatting styles to written communication, inventory systems, and time management. Other topics include becoming familiar with dental specialties and becoming acquainted with types of drugs commonly prescribed in a dental office.

Following dental reception and office procedures training, this course expands into an overview of dental insurance. The course provides students with the knowledge and skills related to the use of provincial dental fee guides and claims terminology. Topics will include dental benefits and identifying parties affected by the dental benefits. This course will also teach students how to perform all tasks associated with preparing dental claim forms, including paper claim forms and predeterminations. The course introduces students to common dental benefits, benefit limitations, exclusions, coordination of benefits and determining order of liability. Other topics will include assignment of benefits, copayments, calculating copayments and explanation of benefits.

Students begin this course with an introduction to ethics and protecting the privacy of dental clients. This course provides students with the knowledge and skills to maintain patient records. Topics will include patient registration, health history forms, records retention and records transfer. Students will learn symbols and abbreviations used in clinical charts and practice entering existing conditions and recording treatment procedures on a clinical chart.

This course will teach students how to perform all tasks associated with basic office bookkeeping. Students will learn financial systems used in a dental office including accounts receivable and accounts payable. The course also covers establishing financial arrangements, payrolls basics, petty cash, debit and credit transactions, daily banking and bank reconciliation. Other topics include marketing the dental practice.

Students will be able to list and identify the location and function of primary and permanent teeth using three tooth identification systems. The student will also be able to identify and describe all teeth in the primary, mixed, and permanent dentition according to each tooth numbering system. Students will be able to identify and describe the nutritional requirements for maintaining oral health, the role of sugar in carcinogenesis, the formation of plaque and colonization of bacteria, common dental pathologies, and preventive programs. Students will understand how and when medications are prescribed in dental offices, understand the potential side effects of certain drugs and their interactions, deal with pharmacy personnel, and record pertinent drug information in the patient’s chart. The student will also be able to create and implement a narcotics control sheet, as well as knowing the procedures for the appropriate safety and storage of narcotics in the office.

Admissions Requirements

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Dental Office Administration Diploma Information Kit

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This kit includes important details on the Dental Office Administration Diploma program at ABM College.

Dental Office Administration Information Kit

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Student Recommendations of ABM College

I loved every minute of going to ABM College, I felt they prepared me so well for my course and for what's to come after graduation. I could not be happier with my education and now my successful career as a Health Care Aide.

Kelly Reis, Alberta
ABM College helped me to pursue my dream job. At first, I was hesitant because I thought doing classes online is not so easy. But they have flexible hours to attend so working students can choose a time to work with your schedule. All instructors are very approachable and staff are very accommodating. A great school that I will not forget.

Bhing Sayson-Cuadra, Saskatchewan
Deborah Cheesman
I studied the Diploma program in Business Administration and graduated May 2022. The teachers I had were all amazing! They are very good at what they do and help us as much as they can. They share their knowledge and experiences and help the students in every way.

Emma Rose Lontoc, Alberta
Erlinda Harn
I studied Medical Office Assistant & Unit Clerk at ABM College. The decision was difficult for me in my 40’s with kids and work, but I had great experience with online lessons. Thanks to my Instructors for always supporting and helping me. A good decision to study at ABM College.

Rafaela Goyena, Alberta
Ian Morales
Being a student of theMedical Office Assistant and Unit Clerkprogram was a great platform to change my career in the medical field. As I finished my studies, a lot of opportunities opened up to me to work as a unit clerk in the Saskatchewan Health Region.

Cheryle Pascua, Saskatchewan
Highly recommend it for professionals who need to upgrade their skills. I took the Digital Marketing Diploma and really liked it. It helped me increase my skills and build up my confidence. Teachers and staff were all very kind and helpful.

Marlene Rados, Alberta

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